PRIVACY POLICY

Mucciante Heating & Cooling ("we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly to us, such as when you fill out a contact form, request a service appointment, request a quote, sign up for our maintenance plan, apply for the Front Line Rebates program, or call our office. This typically includes your name, address, phone number, email address, and any details about the heating, cooling, or duct service you are requesting.

We also collect limited technical information automatically when you visit the site, including your IP address, browser type, device type, pages viewed, and referring URL. This information is collected through cookies and similar technologies, including Google Analytics.

How We Use Your Information

• To respond to inquiries and schedule service or estimates.
• To provide quotes, process maintenance plan and Front Line Rebates enrollments, refer financing applications, and complete the work you request.
• To send service reminders, appointment confirmations, and follow-up communications.
• To improve our website, services, and customer experience.
• To comply with applicable laws and regulations.

How We Share Your Information

We do not sell your personal information. We share information only with service providers who help us operate our business, including:

• JotForm, for hosting and routing form submissions.
• Synchrony Bank, if you choose to apply for financing through our website.
• Google Analytics, for understanding website usage.

We may also disclose information if required by law, subpoena, or to protect the rights, property, or safety of Mucciante Heating & Cooling, our customers, or others.

Cookies and Tracking

Our site uses cookies and similar technologies, including cookies set by Google Analytics, to keep the site working and to understand how visitors use it. You can disable cookies in your browser settings, though some parts of the site may not function properly. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

Data Retention and Security

We keep customer information for as long as needed to provide service, meet legal and tax requirements, and resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect the information we hold, but no system is completely secure.

Your Choices

You can opt out of marketing communications at any time by replying to any message or contacting us using the details below. You can request that we update or delete the personal information we hold about you by contacting us at the details below.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

Contact Us

Questions about this Privacy Policy? Contact us:

Mucciante Heating & Cooling
821 Brenkman Drive
Pekin, IL 61554
Phone: (309) 267-6699